Privacy Policy

1. Information We Collect

We collect personal information necessary to provide leak detection services, including:

• Name, address, and contact details
• Property information and service requirements
• Emergency contact information when required
• Service history and payment information
• Photos or documentation related to leak detection services

We only collect information that is necessary for providing our services or as required by law.

2. How We Use Your Information

Your personal information is used for:

• Providing leak detection services
• Scheduling appointments and emergency responses
• Communicating service updates and findings
• Processing payments and maintaining records
• Follow-up services and customer support
• Legal compliance and business operations

We do not use your information for marketing purposes without your explicit consent.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information only when:

• Required by law or legal process
• Necessary for emergency services (fire, police, ambulance)
• With subcontractors who assist in service delivery (bound by confidentiality)
• For insurance claims related to our services
• With your explicit consent

All third parties are required to protect your information in accordance with privacy laws.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and electronic records
• Access restrictions to authorized personnel only
• Regular review and update of security procedures
• Secure disposal of records when no longer required
• Staff training on privacy and security requirements

While we take reasonable steps to protect your information, no system is completely secure.

5. Data Retention

We retain your personal information only as long as necessary for:

• Service provision and customer support
• Legal and regulatory compliance
• Business record keeping requirements
• Warranty and follow-up service obligations

Customer service records are typically retained for 7 years in accordance with business requirements.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information held by us
• Request correction of incorrect information
• Complain about our handling of your information
• Request information about our privacy practices
• Withdraw consent for non-essential uses

To exercise these rights, contact us using the details provided below.

7. Website and Communications

Our website may collect information through:

• Contact forms and enquiry submissions
• Cookies for website functionality (essential only)
• Server logs for security and performance

We do not use tracking cookies or analytics that identify individual users without consent.

8. Emergency Situations

In emergency situations involving immediate danger:

• We may share information with emergency services
• Photos or videos may be taken for safety documentation
• Information may be shared with relevant authorities

This is necessary for safety and legal compliance in emergency situations.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect:

• Changes in privacy laws
• Updates to our business practices
• Improvements in data security

Updated policies will be posted on our website with the revision date.

10. Contact Information

For privacy enquiries or concerns, contact us:

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).