Frequently Asked Questions
Answers to common questions about our leak detection services, methods, and pricing.
General Questions
What is leak detection?
Leak detection is the process of identifying and locating leaks in plumbing systems, gas lines, pools, and other water or gas-carrying systems using specialised equipment and techniques.
How quickly can you respond to emergency leaks?
We offer 24/7 emergency services and typically respond within 1-2 hours for urgent leak detection needs. Our emergency response team is always ready to help.
Do you provide services outside of Melbourne?
Yes, we serve Melbourne and surrounding metropolitan areas. Contact us to confirm service availability in your specific location.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, certified, and insured. We maintain comprehensive insurance coverage for your peace of mind.
Detection Methods
Do your detection methods damage my property?
No, we specialise in non-invasive detection methods including thermal imaging, acoustic detection, and electronic leak detection that don't require drilling, digging, or demolition in most cases.
How accurate are your leak detection services?
Our advanced equipment and experienced technicians provide over 95% accuracy in pinpointing leak locations. We use multiple detection methods to confirm results.
What equipment do you use for leak detection?
We use state-of-the-art equipment including thermal imaging cameras, acoustic listening devices, gas detectors, moisture meters, and ground-penetrating radar.
Can you detect leaks in walls and underground?
Yes, our advanced equipment can detect leaks in walls, under concrete slabs, and underground without any excavation or damage to your property.
Water Leak Detection
What types of water leaks can you detect?
We can detect all types of water leaks including hidden leaks in walls, under slabs, in pipes, roof leaks, and leaks in plumbing fixtures throughout your property.
How long does water leak detection take?
Most water leak detection services are completed within 1-3 hours depending on the size of the property and complexity of the leak.
Can you detect small leaks?
Yes, our sensitive equipment can detect even very small leaks that might not be visible or audible but could cause significant damage over time.
Do you fix the leaks you find?
We specialise in leak detection and location. We provide detailed reports with exact leak locations and can recommend qualified repair professionals for the actual repairs.
Gas Leak Detection
Is gas leak detection safe?
Yes, gas leak detection is safe when performed by trained professionals using proper equipment and safety protocols, which we strictly follow.
What should I do if I suspect a gas leak?
If you suspect a gas leak, immediately turn off the gas supply if safe to do so, evacuate the area, avoid using electrical switches or flames, and call us for emergency detection services.
Can you detect all types of gas leaks?
Yes, we can detect natural gas, LPG, and other gas leaks using specialised electronic gas detection equipment calibrated for different gas types.
How often should gas lines be checked for leaks?
We recommend annual gas leak detection checks for safety, or immediately if you notice gas odours, dead vegetation near gas lines, or hissing sounds.
Pricing and Service
How much does leak detection cost?
Service rates depend on location, urgency, and complexity of the job. Contact us for an obligation-free quote tailored to your specific situation.
Do you charge a call-out fee?
Standard call-out rates apply and are confirmed before your appointment. Emergency callout fees may apply for after-hours or urgent services.
What areas of Melbourne do you service?
We service Melbourne CBD, inner, eastern, western, northern and southern suburbs, plus surrounding metropolitan areas. Contact us to confirm coverage of your suburb.
How do I book a leak detection appointment?
You can call us directly on 0416 575 499, or fill out our online enquiry form and our team will contact you within 2 hours during business hours.
Still Have Questions?
Our team is happy to help with any questions about your specific leak detection needs